Privacy Policy

Handle With Care Ranch & Holistic Center LLC and Handle With Care Foundation, Inc. respect your privacy. This policy explains how we handle personal information collected through handlewithcareranch.com and the services we use for inquiries, appointments, purchases, donations, volunteer opportunities, and program registration.

The Ranch and Foundation are separate organizations. The Ranch handles its commercial services and purchases. The Foundation handles its charitable programs, donations, and volunteer activities. Information is handled by the organization responsible for your inquiry or activity and shared between them when needed to coordinate a program or fulfill your request.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, preferred name, email address, telephone number, and mailing or billing address.
• Appointment details, service interests, learning goals, registration responses, and communications with us.
• Emergency-contact names, relationships, and telephone numbers.
• Health, allergy, injury, mobility, sensory, or other access information you choose to provide for participation and safety.
• Signed agreements, waivers, consent choices, and related electronic-signature records.
• Purchase and donation details, payment status, receipts, and transaction records.
• Volunteer interests, availability, and information provided during volunteer intake.
• Photographs, video, or audio recordings when you give permission.
• Technical information collected through our website or its service providers, as described below.

Please provide only information relevant to your request or participation. You do not need to submit a complete medical history. When providing another person’s emergency-contact information, please let them know.

How we use information

We use information to respond to inquiries, deliver services, manage appointments and registrations, process purchases and donations, coordinate volunteers, and communicate about your participation.

We use relevant health and access disclosures to plan accommodations and support activity safety. We also maintain agreements and transaction records, manage incidents or disputes, protect our operations, and meet applicable legal, accounting, and insurance obligations.

Payments and donations

Payments and donations made through Stripe are processed by Stripe. When using our Stripe-powered payment flow, we do not store your full payment-card number or card security code.

We may receive transaction information such as your name, contact information, payment amount, payment status, and limited payment-method details.

Stripe handles information under its own privacy policy:
https://stripe.com/privacy

Service providers and information sharing

We use service providers to support our operations. These include Paperbell for relevant client services, registration, agreements, and communications; Calendly for relevant scheduling and booking questions; and Stripe for payments and donations.

Our website hosting, form, email, and other technology providers may also handle information needed to provide their services. These providers have their own privacy practices and policies.

Relevant information may be shared with authorized staff, facilitators, and volunteers who need it to coordinate participation or safety. We may also disclose information to emergency responders, insurers, professional advisers, or authorities when reasonably necessary for an emergency, claim, legal obligation, or protection of people and property.

We do not sell or rent your personal information.

Health and access disclosures

Health and access information submitted during registration is used for participation planning, accommodations, and safety. Access is limited to people who need the information for those purposes or to address an incident.

Our registration and coaching systems are not emergency medical services. Please do not use website forms or booking messages to request emergency assistance.

Email and text messages

We may send administrative messages about appointments, registrations, payments, donations, or programs you join.

Where we ask permission to text you about retreat or event logistics, that permission applies to those messages. It does not automatically enroll you in promotional text messages.

You can ask us to stop optional communications by contacting us or using an available unsubscribe option. Essential service messages may still be needed to manage an active booking or transaction.

Photographs and recordings

Media permission is requested separately when applicable. Declining permission does not affect participation.

When you authorize photographs or recordings, their use is governed by the media-consent terms you receive. Contact us to discuss your choice or request withdrawal of permission for future uses. Material already published or distributed may not be fully recoverable.

Website technology and external links

Our website and connected services may process technical information, such as IP addresses, browser information, and access logs, to deliver and protect their services.

External booking, payment, and social-media websites may use cookies or similar technologies under their own policies. You can manage cookies through your browser settings; some features may be affected.

Links to other websites do not place those websites under our control.

The public website is hosted on GitHub Pages. Photographs shown in the gallery are stored in Amazon S3 and delivered through Amazon CloudFront. Those hosting and content-delivery services may collect technical information such as IP addresses, browser information, and access logs needed to serve and protect the site.

Appointment scheduling uses Calendly, including the calendar embed and Calendly’s script on the Contact page. Calendly may collect scheduling details and technical information under its own policy.

Website type is loaded from Google Fonts. Google may receive technical information such as your IP address and browser details when fonts are requested.

The Instagram link on this website opens Instagram. Instagram and other linked sites have their own privacy practices.

The inquiry form on this website currently stays in the browser. It is not yet sent through a form-delivery, email-marketing, or spam-protection service. These pages do not include a website analytics product, advertising pixels, or a CAPTCHA widget.

Security and retention

We use reasonable safeguards appropriate to the information we handle, including limiting access to participant records. No website, electronic transmission, or storage system can guarantee complete security.

We retain information according to its purpose and applicable legal, accounting, insurance, and contractual requirements. Waivers, consent records, transaction records, and incident documentation may need to be retained after a program ends.

Your privacy choices

Contact us to request access to or correction of your information, request deletion, or ask questions about how it is used.

We may need to verify your identity before responding. Some records cannot be deleted immediately because they are needed for legal, insurance, accounting, safety, or dispute-related purposes. Where applicable law provides additional privacy rights, we will respond accordingly.

Information about minors

Programs that permit minors require appropriate parent or legal-guardian involvement and consent. Parents or guardians can contact us about information collected for their child.

Changes to this policy

We may update this policy when our services or information practices change. The date at the top identifies the latest update.

Contact us

For privacy questions concerning Ranch services or Foundation activities, contact:

Handle With Care Ranch & Holistic Center LLC
Handle With Care Foundation, Inc.
617 Palm Ave., Tarpon Springs, FL 34689

Email: handlewithcareranch@gmail.com
Phone: 727-859-7120

Please identify whether your request concerns the Ranch or Foundation so it reaches the appropriate organization.